Terms and Conditions for J R Centrepieces
Terms of contract
The price we have offered in our quotation includes the following.
If the venue has unusual delivery / collection procedures, you require a fast turn around or there is a perceived increase in risk of damage or loss to our centrepieces we reserve the right to amend our pricing. The most effective way to eliminate unexpected costs is to discuss any difficult delivery and collection requirements with us in advance.
To ensure that J R Centrepieces is able to offer a successful service please take the following essential points into consideration. It is also the customers responsibility to advise the venue owners of points 1 to 14 to ensure your security deposit is protected. We will not back charge the venue owners for any losses encountered. You are the customer and you take sole responsibility for the decorations during the hire period. Any loss or damage encountered to JR Centrepieces will be charged to you, the customer. By completing the booking form and paying your booking deposit you are agreeing with all terms and conditions as specified below.
The price we have offered in our quotation includes the following.
- Travel costs to and from the event.
- Unloading and loading up of the vans.
- Rolling the centrepieces in and out of the venue with reasonable access provided.
- Build and deconstruction of the centrepieces in the room where they need to be placed.
- Sufficient timing to perform the above.
If the venue has unusual delivery / collection procedures, you require a fast turn around or there is a perceived increase in risk of damage or loss to our centrepieces we reserve the right to amend our pricing. The most effective way to eliminate unexpected costs is to discuss any difficult delivery and collection requirements with us in advance.
To ensure that J R Centrepieces is able to offer a successful service please take the following essential points into consideration. It is also the customers responsibility to advise the venue owners of points 1 to 14 to ensure your security deposit is protected. We will not back charge the venue owners for any losses encountered. You are the customer and you take sole responsibility for the decorations during the hire period. Any loss or damage encountered to JR Centrepieces will be charged to you, the customer. By completing the booking form and paying your booking deposit you are agreeing with all terms and conditions as specified below.
Section 1 - General
1) It is the customers responsibility to ensure a suitable area is provided for assembly in the room where the centrepieces will be positioned. If this is not possible please advise and we will increase the build time and advise cost impact.
2) A parking location is to be provided within close proximity of the event location with a reasonable access route. If this is not possible it is the customers responsibility to inform JR Centrepieces prior to the event. We can then prepare in advance for expected delays and advise cost implications. We cannot be held accountable for a delays created by unsatisfactory access or obstacles to the event room.
5) The decorations will be collected after the event at an agreed time, generally after the event or the following morning.
6) Please ensure decorations are fully intact. Under no circumstances should anyone tamper with or dismantle the centrepieces. If they have been tampered with or deconstructed in any shape or form amounts may be deducted from your security deposit.
7) All of the items are counted before and after the event. Any missing or damaged items will be back charged to you via a second invoice or to your security deposit.
8) If anyone moves the centrepieces they do so at their own risk.
9) If they have to be moved we recommend that a single member of staff who is reasonably strong and responsible is nominated to do this. If multiple members of staff are used the chance of damage dramatically increases.
10) In the event of a centrepiece being dropped or knocked over we recommend it is cleared and removed from the venue. Please store in an appropriate place to allow us to salvage expensive components and keep deductions from your security deposit down to a minimum.
11) The decorations can get damaged when moving them from room to room. We strongly recommend they are left in the room they were initially positioned in.
12) It is the customers responsibility to keep all rented items in a secure, safe location during the hire period.
13) ONLY TURN THE LIGHTS OFF WITH THE REMOTE PROVIDED. We have experienced situations where event staff have removed the batteries as there is no on / off switch. As it could cause extensive damage please ensure this does not happen.
14) Provide the venue with our telephone number in case of any problems.
15) If you have a security team working during the event please make them aware the centrepieces are hired. Please also make them aware that J R Centrepieces are allowed full access to the event an hour before the event finishes.
2) A parking location is to be provided within close proximity of the event location with a reasonable access route. If this is not possible it is the customers responsibility to inform JR Centrepieces prior to the event. We can then prepare in advance for expected delays and advise cost implications. We cannot be held accountable for a delays created by unsatisfactory access or obstacles to the event room.
5) The decorations will be collected after the event at an agreed time, generally after the event or the following morning.
6) Please ensure decorations are fully intact. Under no circumstances should anyone tamper with or dismantle the centrepieces. If they have been tampered with or deconstructed in any shape or form amounts may be deducted from your security deposit.
7) All of the items are counted before and after the event. Any missing or damaged items will be back charged to you via a second invoice or to your security deposit.
8) If anyone moves the centrepieces they do so at their own risk.
9) If they have to be moved we recommend that a single member of staff who is reasonably strong and responsible is nominated to do this. If multiple members of staff are used the chance of damage dramatically increases.
10) In the event of a centrepiece being dropped or knocked over we recommend it is cleared and removed from the venue. Please store in an appropriate place to allow us to salvage expensive components and keep deductions from your security deposit down to a minimum.
11) The decorations can get damaged when moving them from room to room. We strongly recommend they are left in the room they were initially positioned in.
12) It is the customers responsibility to keep all rented items in a secure, safe location during the hire period.
13) ONLY TURN THE LIGHTS OFF WITH THE REMOTE PROVIDED. We have experienced situations where event staff have removed the batteries as there is no on / off switch. As it could cause extensive damage please ensure this does not happen.
14) Provide the venue with our telephone number in case of any problems.
15) If you have a security team working during the event please make them aware the centrepieces are hired. Please also make them aware that J R Centrepieces are allowed full access to the event an hour before the event finishes.
Section 2 - Tips on how to minimise loss to your security deposit
Centrepieces can be particularly prone to loss and damage, generally by guests that have had a lot to drink. It is generally in the last hour of the event when the majority of the problems are encountered. The later the event, the quantity of alcohol and the general crowd all have a bearing on this. Below are some suggestions on how you can minimise the loss to your security deposit. Some will be more practical than others depending on the type and size of your event.
1) Please inform the security team that the centrepieces are hired. If they witness guests tampering or trying to take them home please take appropriate action. If they see a centrepieces smashed please request the catering staff clear it up and keep it in a safe place. J R Centrepieces will then salvage the expensive components and keep the loss to a minimum.
2) Please request the catering manager advises their staff the following in the preliminary briefing... "If you see a guest tampering or removing the centrepieces please request they leave it alone. If they continue after being asked please inform security. If a centrepieces is smashed please ensure it is removed, including the lighting, and stored somewhere safe. J R Centrepieces will then salvage the expensive components and keep the loss to a minimum."
3) For some types of event it can be a very successful tactic to mention something during a speech. Advising customers that it will cost the organiser money is sometimes very effective, especially with charity events.
4) For smaller events, request that a responsible guest keeps an eye on them and perform a check later in the evening. Most of the issues occur in the last hour of the event.
5) At the end of the event all the items will be collected and counted. We obviously want to maintain a good relationship with our customers so will absorb minor loss. However, if the loss is significant the amount will be deduct the amount from the security deposit. We will only deduct for the items that go missing. You won't, for example, lose you entire deposit a light goes missing.
Centrepieces can be particularly prone to loss and damage, generally by guests that have had a lot to drink. It is generally in the last hour of the event when the majority of the problems are encountered. The later the event, the quantity of alcohol and the general crowd all have a bearing on this. Below are some suggestions on how you can minimise the loss to your security deposit. Some will be more practical than others depending on the type and size of your event.
1) Please inform the security team that the centrepieces are hired. If they witness guests tampering or trying to take them home please take appropriate action. If they see a centrepieces smashed please request the catering staff clear it up and keep it in a safe place. J R Centrepieces will then salvage the expensive components and keep the loss to a minimum.
2) Please request the catering manager advises their staff the following in the preliminary briefing... "If you see a guest tampering or removing the centrepieces please request they leave it alone. If they continue after being asked please inform security. If a centrepieces is smashed please ensure it is removed, including the lighting, and stored somewhere safe. J R Centrepieces will then salvage the expensive components and keep the loss to a minimum."
3) For some types of event it can be a very successful tactic to mention something during a speech. Advising customers that it will cost the organiser money is sometimes very effective, especially with charity events.
4) For smaller events, request that a responsible guest keeps an eye on them and perform a check later in the evening. Most of the issues occur in the last hour of the event.
5) At the end of the event all the items will be collected and counted. We obviously want to maintain a good relationship with our customers so will absorb minor loss. However, if the loss is significant the amount will be deduct the amount from the security deposit. We will only deduct for the items that go missing. You won't, for example, lose you entire deposit a light goes missing.
Section 3 - JR Centrepieces need permitted access to the venue
For larger events above 15 tables we request J R Centrepieces are permitted access to the venue at least 1 hour before the event ends to try an reduce problems with regards to damage and loss. Please ensure security are advised of who we are and why we are there 1 hour before the event end time. We will leave the centrepieces on the tables until the event ends providing there are not significant problems becoming apparent. If this is not an option please advise and we will revise your security deposit to reflect the increase in risk.
For larger events above 15 tables we request J R Centrepieces are permitted access to the venue at least 1 hour before the event ends to try an reduce problems with regards to damage and loss. Please ensure security are advised of who we are and why we are there 1 hour before the event end time. We will leave the centrepieces on the tables until the event ends providing there are not significant problems becoming apparent. If this is not an option please advise and we will revise your security deposit to reflect the increase in risk.
Section 4 - Payment
The full balance is due 2 weeks prior to your event date unless other arrangements have been made. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order.
The full balance is due 2 weeks prior to your event date unless other arrangements have been made. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order.
Section 5 - Preferred method of payment
Direct Bank Transfer or cheque. Credit card payment is available via a Paypal invoice and a 3% charge is applicable for this particular method of payment.
Direct Bank Transfer or cheque. Credit card payment is available via a Paypal invoice and a 3% charge is applicable for this particular method of payment.
Section 6 - Security deposit
If you have paid a security deposit we will send an email after the event requesting for your account information. Any loss or damage encountered to our decorations will result in deductions being made from your security deposit. If the security deposit does not cover the loss we will send a secondary invoice. If items are found after we collect please return them to JR Centrepieces. Providing the items are not damaged we will not charge you for them.
If you have paid a security deposit we will send an email after the event requesting for your account information. Any loss or damage encountered to our decorations will result in deductions being made from your security deposit. If the security deposit does not cover the loss we will send a secondary invoice. If items are found after we collect please return them to JR Centrepieces. Providing the items are not damaged we will not charge you for them.
Section 7 - Retention of title
All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.
All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.
Section 8 - Health and safety
J R Centrepieces will locate the centrepieces as per the customers instructions. It is the customers responsibility to ensure any items rented are positioned in a safe location and environment. We do not take responsibility for misuse that could cause injury. If anyone moves the vases they do so at their own risk. We do not take responsibility for accident or injury caused by the centrepieces or any other hired items.
J R Centrepieces will locate the centrepieces as per the customers instructions. It is the customers responsibility to ensure any items rented are positioned in a safe location and environment. We do not take responsibility for misuse that could cause injury. If anyone moves the vases they do so at their own risk. We do not take responsibility for accident or injury caused by the centrepieces or any other hired items.
Section 9 - Cancellation
Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.
Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.
Section 10 - Cancellation due to adverse weather
In adverse weather conditions such as snow & ice, it is JR Centrepieces decision not to deliver/setup hired goods to the venue if it jeopardises the safety of our staff. JR Centrepieces will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences.
In adverse weather conditions such as snow & ice, it is JR Centrepieces decision not to deliver/setup hired goods to the venue if it jeopardises the safety of our staff. JR Centrepieces will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences.
Section 11 - Termination of Liability
The company shall be relieved of all liability for obligations incurred to the hirer and any other third party.
The company shall be relieved of all liability for obligations incurred to the hirer and any other third party.
Section 12 - Law
This contract shall be governed by English Law in the Courts of England.
This contract shall be governed by English Law in the Courts of England.